Delivery Information

UK mainland orders will be sent in one of two post runs a week, usually on Monday and Thursday, with a cut off of the afternoon of the day before. 

Orders are sent out 1st class Royal Mail.


The postage is set to increase on orders over £23.99 due to weight of parcels of oil which contain 4 or more bottles. If you are ordering toys and go over this limit, we will contact you to refund the additional postage (unless you wish to donate it to the rescue work).

There are three postage classes:

1 - 3 bottles of oil (and/ or toys) = £3.90

4 - 6 bottles of oil (and toys) = £6.10

7 - 9 bottles of oil (and toys) = £10.00

For order of 10 bottles or more, please email us for a bespoke quote. 


If you would like to place an order of toys for outside of UK mainland, please email us on orders@fluffyretreat.org.uk for a postal quote. 

Please note we cannot export oil to other countries.